Widerrufsrecht zu
As a consumer, you have the right to withdraw from a purchase contract concluded online within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you received the goods.
To exercise your right of withdrawal, please send a clear declaration (e.g. by email) to:
Jakob Grosse-Ophoff
Fritz-Reuter-Strasse 53
18057 Rostock
Germany
info@jakobgrosseophoff.com
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods
•that are made to order,
• customized according to the buyer’s specifications, or
•clearly tailored to personal needs (pursuant to § 312g (2) No. 1 BGB).
Since many of my works are one-of-a-kind or individually produced, the right of withdrawal may be limited or excluded in such cases. Any such exclusions will be clearly indicated in the product description.
Returns & Goodwill
Regardless of the legal right of withdrawal:
If you’re not satisfied with a piece or experience an issue with your order, feel free to get in touch. I will do my best to find a solution that works for both of us.